Common Troubleshooting Techniques and Strategies

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This got me thinking about my early days of troubleshooting. If you're just starting out in the trenches of end-user desktop support, you'll soon find out (as I did) that the same problems tend to crop up again and again and again, regardless of the user, the model of PC, or the operating system version. The following article is based on years of experience when it comes to troubleshooting PCs. It is provided as a free service to our visitors. However, The lutodlutodcapiz.blogspot.com is not responsible for any damage as a result of following any of this advice.You are welcome to distribute these computer support tips free to your friends and associates as long as it's not for commercial purposes and you acknowledge the source. You are permitted and encouraged to create links to this page from your own web site to tell your friends.Here are some common-sense techniques and strategies to solve common computer hardware problems.
(1)Trial-and-error
Personal computers are highly modular by design. The most powerful troubleshooting technique is to isolate the problem to a specific component by trial-and-error. Swap compatible components and see if the system still works. Try different peripherals on different machines and see if the same problem occurs. Make one change at a time.
(2) Its the cable.
More than 70% of all computer problems are related to cabling and connections. Ensure all cables are connected firmly. IDE and floppy ribbon cables and power cables can often go loose. Ensure microprocessor, memory modules, and adapters such as video card and sound card are inserted correctly and didn't "pop-up" during transportation.
(3) Don't be frustrated.
Don't be afraid of computer problems. It is often the best opportunity to learn. Troubleshooting is part of the fun of owning a computer. Imagine the satisfaction you could get by solving a problem yourself. Of course the fun could run out quickly once you are frustrated and have spent too much time on the same problem. If you feel frustrated, it's time to leave it for a while have a drink and go back with some new ideas or call someone who can help. You shouldn't spend more than three hours on the same problem at one time.
(4) Take notes.
Take notes of what you have done and all the error messages. You may need to use them later. For instance, when you see an unusual blue screen of death with an error message, copy the entire message onto a piece of paper. In many situations, that message may point to the right direction in getting the problem solved quickly.
(5) Take a look.
It's OK to open a computer case and take a look inside. There is only 5V and 12V DC voltage supplied to the components outside the power supply. Of course, still always shut down and unplug the power cord first. If you don’t, it will fry you.
Hope you learn something in this article. If you have any questions you are free to leave a comment. Thanks for reading.

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